Last updated: October 2026
These terms govern your use of We Shoppers, the website and the app, owned by شركة كنا هنا للتسويق الإلكتروني (We Were Here E-Marketing Company). Using the platform means you accept them.
Eligibility and identity
- You must be an adult or otherwise have the legal capacity to contract.
- You must verify your identity through Nafath and keep your details up to date.
- Each user may hold one account only.
- Only officially recognised currencies are accepted. Paying with cryptocurrencies such as Bitcoin, or by any unofficial payment method, is strictly prohibited.
Prohibited goods
It is prohibited to request or carry any item that breaks the law or Islamic Sharia, including weapons and explosives, explicit material and counterfeit goods. Violations lead to account suspension and referral to the authorities.
Anti-money laundering and financial crime
The platform may not be used for money laundering, terrorism financing, narcotics trafficking, fraud or sanctions evasion. To prevent this we verify identities, monitor transactions, report suspicious activity to the authorities without notifying the person concerned, may freeze accounts, keep records for ten years and cooperate with investigators.
Financial transparency
- The commission is shown to you before any work starts.
- The displayed price includes the product, service fee, shipping and taxes.
- Saudi customs duties are separate from the price and are paid by the client.
Responsibilities of both parties
The shopper must deliver the item in its original condition with its invoice and report any obstacle immediately. The client must describe the item clearly, reply to the shopper within two hours and never request a prohibited item.
Cancellation and refunds
- Before a shopper accepts the request: full refund.
- After acceptance: cancellation is allowed within one hour, as long as shopping has not started.
- After shopping starts: partial cancellation needs the shopper's consent.
- Once the purchase is completed the order is binding and only the return policy applies.
- A proven defect must be reported within seven days of receipt, for a full refund plus the cost of returning it.
In-app chat
Neither party may share sensitive personal data in the chat, such as health information, details revealing religious, political or ethnic affiliation, biometric data, or ID and passport images. The party who does so bears the responsibility, and the platform is not liable for anything exchanged in breach of this rule.
Intellectual property
The We Shoppers name and logo, and the design and texts of the website and app, are owned by شركة كنا هنا للتسويق الإلكتروني, officially registered, and protected under the intellectual property laws of the Kingdom of Saudi Arabia.
Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia.